The types of personal information we may collect about you include:
- your name;
- images of you;
- your contact details, including email address, mailing address, street address and/or telephone number;
- your marital status and/or anniversary;
- your age and/or date of birth;
- your credit card details;
- your demographic information, such as postcode;
- your preferences and/or opinions;
- information you provide to us through customer surveys;
- details of products and services we have provided to you and/or that you have enquired about, and our response to you;
- your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
- information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your
- Internet service provider;
- additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
- any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- to enable you to access and use our Site, associated applications and associated social media platforms;
- to contact and communicate with you;
- for internal record keeping and administrative purposes;
- for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
- to run competitions and/or offer additional benefits to you;
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
- to comply with our legal obligations and resolve any disputes that we may have; and
- to consider your employment application.
Disclosure of personal information to third parties
We may disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
- our employees, contractors and/or related entities;
- our existing or potential agents or business partners;
- sponsors or promoters of any competition we run;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
How we treat personal information that is also sensitive information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
- Sensitive information includes:
- an individual’s racial or ethnic origin,
- health information,
- political opinions,
- membership of a political association,
- professional or trade association or trade union,
- religious beliefs or affiliations,
- philosophical beliefs,
- sexual orientation or practices,
- criminal record,
- genetic information,
- biometric information that is to be used for certain purposes, and
- biometric templates.
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
For any questions or notices, please contact our Privacy Officer at:
Quest Electrical and Solar Pty Ltd trading as Quest Energy ABN 44 608 159 762
Last update: 11 August 2021
Why choose solar energy
Why you should consider solar energy for your business
High Return on Investment
All systems are innovatively designed to achieve a high return on investment
Producing your own energy minimises reliance on the grid and can reduce the cost of your electricity bill.
Reduce Carbon Emission
By converting sunlight into energy, you can reduce emissions and the demand for fossil fuels.
Even if there is a blackout, necessities such as office computers, servers and lights do not have to stop.
Frequently Asked Questions
Got a question?
Find answers here
What special incentives are there for businesses?
Federal Government’s 2020 stimulus package for businesses
In recent years the Federal Government has frequently increased the instant asset write-off before tax time on 30th June. For 2020 the instant asset write-off threshold has been increased from $30,000 to $150,000 and expanded to include businesses with aggregated annual turnover of less than $500 million until 30 June 2020. These eligible businesses are be able to deduct 50 per cent of the cost of a solar system on installation, with existing depreciation rules applying to the balance of the asset’s cost.
Solar power is an excellent match for businesses who consume power during daylight hours and these stimulus measures further improve the financial case. We strongly recommend getting professional advice from your Accountant or Financial Adviser to see if investing in solar with an instant asset write-off is right for your business.
Link to Australian Government Treasury website for further details: https://treasury.gov.au/coronavirus/businesses
What type of Government rebates are available?
Both the State and Federal Government provide different forms of incentives when installing a new solar PV system.
A rebate when you purchase the system, which comes off the price of the system as a point of sale discount.
The purchase of the excess solar power you produce and don’t use during the day.
Ask us how you can benefit from these.
When does the STC rebate end?
Current legislation means the solar rebate started to reduce by one fifteenth every year from Jan 2017 until it drops to zero in 2031. At this point, there’s no confirmed danger of the panel rebate being scrapped entirely for the foreseeable future. While the subsidy seems safe for now, what most people aren’t aware of is the dollar value of this ‘solar rebate’ can be significantly reduced at any time if demand for solar systems suddenly increases along with other factors.
Get a quote
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Our in-house team of Solar Engineers, Project Managers, Consultants and industry leading installers work together to seamlessly produce the best renewable energy solutions on the market, with after sales support to ensure your investment continues to benefit you for years to come.